At Homeloom India, we want you to love what you buy. If you’re not completely satisfied with your purchase, we’re here to help.
Note: There will be return fee of Rs. 200 applied on every order.

1. Returns Eligibility

You can request a return if:

• The item received is damaged, defective, or incorrect.
• You contact us within 7 days of delivery.
• The product is unused, unwashed, and in its original condition and packaging with all tags intact.

Please Note:

• Returns are not accepted for customized products, clearance/sale items, or items marked “non-returnable.”
• Color variation due to screen display is not considered a defect.

2. Return Process

To initiate a return:

• Email us at  hello@homeloomindia.com with your order ID, reason for return, and product images (if applicable).
• Once approved, we will arrange for a reverse pickup (wherever serviceable) or guide you on how to return the product.
• Pack the item securely to avoid damage during transit.

3. Refunds

• Refunds will be processed within 5–7 business days after we receive and inspect the returned product.
• Refunds will be credited to your original payment method.
• In the case of COD orders, refunds may be provided as store credit or bank transfer.
• Note: Shipping and COD charges are non-refundable unless the return is due to our error.

4. Cancellations

• Orders can be cancelled within 12 hours of placing them or before dispatch.
• Once shipped, cancellations are not possible.

5. Damaged or Wrong Products

If you receive a damaged, defective, or wrong product:

• Notify us within 48 hours of delivery.
• Share unboxing video or images as proof.
• We’ll offer a free replacement, exchange, or full refund as applicable.

6. Need Help?

We’re here to assist you at every step.